Reservations Group, formerly known as HotelPlanner, has launched its AI-driven booking app, Reservations.ai, now available on both the Apple App Store and Google Play. This app allows travelers to discover, compare, and book hotels, flights, and transportation through voice interactions. The app’s AI was trained using over 8 million calls with human agents, enabling it to assist users in managing bookings from start to finish.
AI App Simplifies Travel Booking Process
Reservations.ai aims to streamline the travel planning experience, allowing users to simply voice their travel needs, whether for family vacations, business trips, or last-minute getaways. The app provides options, answers questions, and completes reservations without redirecting users to other platforms. Co-Founder and Co-CEO Tim Hentschel noted that there is a growing demand for AI to assist in travel, stating, “Over the last several months, we’ve seen firsthand how consumers want to use AI to help with their travels, not just to answer questions or provide ideas, but to actually help them get things done.”
President Dylan Ratigan emphasized the fragmentation in travel planning and how AI can simplify the process. The company expects to generate nearly GBP 3 billion in gross booking value this year, reflecting a growth rate of approximately 70% annually over the past three years. Currently, its AI agents manage over 250,000 customer interactions daily.
Reservations.ai Built on Established Infrastructure
The app is powered by HotelPlanner’s extensive reservation ecosystem, which supports a significant transaction volume across hospitality and travel. The platform is designed to help consumers transition seamlessly from trip planning to booking. Users can request early access to the app and provide feedback to enhance its functionality. Ratigan highlighted the need for a cohesive booking experience, stating, “Consumers have embraced AI for travel inspiration and planning, but the actual booking experience remains fragmented and disconnected.”
As the travel industry increasingly adopts AI technologies, Reservations.ai represents a significant step towards integrating these advancements into a single, user-friendly platform.